How can we help you?

Add what you want to your cart, then check out with your name, phone number and delivery address. No card, no wallet, no account needed — though an account keeps your addresses and shows every order in one place.

Every order is cash on delivery. You pay the courier, in cash, when the parcel is in your hands. There is nothing to pay online and nothing to pay before it arrives.

You get an order reference on the confirmation page. Keep it — it is how you track the order and how we find it when you message us.

Every product is in one of two lanes, and every card in the shop says which:

• In Nepal · 2–3 days. Stock we hold in Nepal. It leaves our shelf and reaches you in about 2–3 days.
• Imported · 2–3 weeks. Brought in to order from our suppliers abroad. Allow about 2–3 weeks from the day you order.

We deliver across Nepal. A cart can hold both kinds, but each order carries one: at checkout a mixed cart becomes two orders — one for the items already in Nepal, one for the imports — so the 2–3 day promise stays true and each parcel is paid for on its own delivery.

Go to Track an order and enter the order reference together with the phone number you used at checkout. The phone is the proof the order is yours — the reference alone opens nothing.

Signed in? Every order you placed with that account, and any you claimed with your phone, is under Account → Orders.

Open your order details to submit a cancellation request or, after delivery, an item return request. Describe the problem and keep the packaging while our team reviews it.

A request is not an approval. Our team will confirm whether it can be accepted, what to do next, and any applicable timing or costs. Please wait for instructions before sending an item back. Replies and recorded refunds appear on your order page.

Wrong item, damaged parcel, a delivery that has not shown up, or a question the shop does not answer: message us on WhatsApp with your order reference and a photo if there is one. A person replies.

We store what an order needs: your name, phone number and delivery address, and the orders themselves. With an account, also your saved addresses and a password we keep only as a hash.

The shop uses essential cookies for your account, cart, order access and short-lived contact verification. Transactional delivery providers receive the contact details needed for a requested verification or order update; the fulfilment team and courier receive the information needed to deliver your order. We do not use advertising or analytics trackers.

Wholesale or a business enquiry? That lives at dozoko.com.